2751 Antelope Road, Sabetha, Kansas 66534
785-284-0080

FIELD SUPPORT

NorthWind’s service team provides a full-range of technical support services.

Remote support puts a trained technician just a phone call away. They can quickly connect to your system, diagnose and troubleshoot any issues and get your system back up and running. In addition, NorthWind can provide customized operator training and safety instruction so your system will run efficiently and safely. Service contracts are available no matter where your plant is located, whether in the United States or around the globe.

You may be interested in learning about:

NorthWind Engineer practicing lock-out tag-out safety

Legacy Panel View Replacement

Do you lose sleep thinking about the aging equipment in your manufacturing facility, wondering if and when it will cause costly downtime? Last August I wrote an article titled “Aging Equipment” with advice to stop ignoring your aging automation electronics and realize the potential threat they pose to your operation. This time I want to focus on a piece of legacy equipment that can and should be updated — the Allen Bradley Legacy PanelView.

NorthWind Engineers testing a control panel

Hazard Risk Assessments

You might wonder how manufacturers determine what safety standards should be followed. However, it is much more important to determine what safety measures YOU will use if visiting a new site that does not enforce safety guidelines, or when a new piece of equipment has been added that introduces new and potentially dangerous hazards.   A simple Hazard Risk Assessment will help determine what safety guidelines to use to ensure that you and those around you are protected.

NorthWind Service Technican assisting a customer

Malware and Your Industrial Control System

Most of us have had the unfortunate experience of getting malware on our personal computers. Removing some of these nuisances can be as easy as running a simple virus scanner. Others can maliciously take over a computer and make it impossible to use. While this malware is troublesome on a home computer, it can be disastrous to an industrial control system (ICS). With access to an ICS, a threat actor could take down critical computers and cause costly downtimes, or they could go a step further and take control of equipment which could result in property damage or injury to personnel.